SHOP POLICY

PROCESSING TIME-

Getting your order out quickly is very important to us but please be mindful that we hand-make each piece custom which takes a great deal of time, patience & awareness.  Unless you're purchasing a pre-made item, we ask for a 2 WEEK processing time before shipping your package out. If you need your order by a certain date, please contact us before placing your order to make sure we can get your package to you in time.  Express order fees may apply.

You will receive a confirmation message via email once your item is ready to be 
shipped out. 

A tracking number will be included.


STYLE CHANGES- 

If you decide to change your style after placing an order we give a 2 day lee-way time to do so at no charge. If you contact us after the 2 days of placing an order it will be a fee of $10 to re-cut a different style. 

CANCELLATIONS-
We allow a 2 day leeway period once order is placed to cancel any existing order.  

Once it passes the 2 day leeway time, we will not cancel/refund any orders. 

SHIPPING-

Due to the high demand of orders, we're asking for 2 WEEKS to complete an order! Please see shipping delivery times for total time before your order reaches you.

Items are shipped to address provided. Please make sure your
address is correct-We are not responsible for packages shipped to incorrect addresses or unclaimed/lost mail.


HAWAI'I ORDERS
All Hawai'i orders ship via USPS First Class Mail and takes 1-3 business days for delivery.

(not including 2 week processing time)

USA ORDERS
All USA orders ship via USPS Flat Rate Priority Mail and takes 5-7 business days for delivery.

(not including 2 week processing time)

INTERNATIONAL ORDERS
All International orders ship via USPS International First Class Mail and takes about 2 weeks for delivery. 

(not including 2 week processing time)

EXPRESS SHIPPING-
1-3 business days for USA orders & 5-7 business days for international orders

(not including 2 week processing time)

 

RETURN POLICY

FINAL SALE ON ALL INTERNATIONAL ORDERS, PRE-MADE ITEMS & CUSTOM SIZING

SIZE EXCHANGES ONLY ON US ORDERS. NO REFUNDS.

MUST BE UNWORN & UNWASHED 

Although we offer size exchanges please be mindful that we make everything from scratch so it will take another 1-2 weeks to receive your size exchange.  Please follow instructions below if you're wanting to make a size exchange.

1. Email us within 7 days of receiving order contact@hanuhawaii.com to give us a heads up on your size exchange so we can confirm with you & make sure to look out for the package.  We will only receive exchanges within 7 days of email notice so please make sure to send out your package as soon as we confirm your exchange. 

2. Send back your exchange to the address below. Receipt must be included.  

We are not responsible for shipping costs. 

HANU HAWAII EXCHANGE

PO BOX 2296

WAILUKU HI 96793

 

QUESTIONS
Please message us with any questions or concerns. We will be happy to answer them! contact@hanuhawaii.com